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gENERAL FREQUENTLY ASKED QUESTIONS

How do I order a print?
How do I order a signed print?
How long does it take before my print is delivered?
Are the prints mounted ready to be framed?
How do I pay for the prints?
Who is allowed to order a print of HM The Queen and HRH The Duke of Edinburgh?
Can I order a signed photograph?
How do I get authorisation to order a signed photograph?
Can these images be used for commercial gain projects?
Can I be sent an invoice and get our accounts department to pay?

How do I order a print?

If you go to The Image Gallery, select the image(s) that you would like to order (make a note of the image reference number(s)), then click on the order form button which will take you to the on-line shopping area for purchasing the image(s).
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How do I order a signed print?

In the first instance, all applications must be authorised by The Chief Clerk, Private Secretary's Office, Buckingham Palace. If authorisation is granted then you will receive a letter of authorisation to receive a signed print in order for you to place an order to receive a signed print you must provide us with a copy of this letter via post, or email. A copy of this letter will accompany the print to Buckingham Palace as proof of you being given authorisation.Please note, the issuing of signed prints is highly regulated and very rare but if you feel that you are in a position whereby you qualify then please write to - The Chief Clerk, Private Secretary's Office, Buckingham Palace, London SW1A 1AA. Please give a detailed explanation as to why you feel that you qualify to receive a signed print(s).Armed Forces, Foreign Offices and other Government Offices should refer to guidelines provided or if you prefer you may contact us for further information.
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How long does it take before my print is delivered?

Once your payment has been received your order will be delivered to you in approximately ten working days (excluding signed prints whereby it can take up to three months for delivery)..
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Are the prints mounted and ready to be framed?

Yes, all prints are delivered mounted and ready to be framed. If you do not want your print(s) mounted please contact us prior to ordering your print.
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How do I pay for the print(s)?

There are two options available - by paying online by clicking on either the 'Add to Cart' or 'Buy it Now' buttons. Using this method means that your order will be processed straight away and will be despatched as soon as it is ready. Alternatively you may wish to send us a cheque made payable to Royal Images to:
Royal Images
PO Box 83
Sandy
Beds. SG19 2WH

If you have any questions relating to invoices please call Mike O’Keefe on +44 (0)845 634 55 77

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Who is allowed to order a photograph of HM The Queen or HRH The Duke of Edinburgh?

Anybody is allowed to order a photograph of either HM The Queen or HRH The Duke of Edinburgh. But you must fulfill certain criteria before you can receive a signed photograph.

Finally, although everybody is entitled to order a photograph you must read and agree to the terms and conditions before placing your order with us.
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Can I order a signed photograph?

Please refer to the section ‘signed print guidelines’.
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How do I get authorisation to order a signed photograph?

There are very strict rules relating to ordering a signed print but here are a few of the most common categories for qualifications -

  • HM The Queen / HRH Prince Philip are the patron of your organisation
  • HM The Queen or HRH The Duke of Edinburgh are due to make an official visit
  • You are a government office (please contact us for further assistance)
  • You are a senior member of the armed forces with the correct authorisation (please contact us for further assistance)

In all instances authorisation will be granted by Buckingham Palace or the authorised issuing office if you are a member of the Armed Forces, Foreign & Commonwealth Office or any other Government office.
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Can these images be used for commercial gain projects?

If you would like to use any of these images for use for a commercial project then please contact us either by e-mail using commercial enquiry form or by calling us on +44 (0)845 634 5577 For commercial projects we will need various pieces of information, such as:

  • Your contact details
  • Details of the project
  • Start and end dates of the project (if possible)
  • Quantity of each item being produced
  • Countries which the item is being exported to
  • Copy of layout / artwork
  • Unit cost of each item
  • Once we are in receipt of this information we will contact you regarding Copyright release.

All of these questions will need to be answered when completing the commercial enquiry form. No commercial projects will be authorised if Royal Images believes that it will harm any member of the Royal Family and their decision is final and unquestionable.PLEASE NOTE:
If authorisation has been granted for you / your organisation to use one of the Official images and it is found that you have breached the copyright use in any way then action will be taken against the person/organisation to whom the release has been granted.
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Can I be sent an invoice and get the accounts department to pay for the print(s)?

Invoices can be issued in advance but no orders will be despatched until payment has been received. N.B. This does not apply to any government office as the prints will be despatched and payment can be processed in the normal manner.
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