gENERAL FREQUENTLY
ASKED QUESTIONS
How do I
order a print?
How do I order a signed
print?
How long does it take before
my print is delivered?
Are the prints mounted ready
to be framed?
How do I pay for the
prints?
Who is allowed
to order a print of HM The Queen and
HRH The Duke of Edinburgh?
Can I order a signed
photograph?
How do I get
authorisation to order a signed photograph?
Can these images
be used for commercial gain projects?
Can I be sent an
invoice and get our accounts department
to pay?
How
do I order a print?
If you go to The Image Gallery, select the
image(s) that you would like to order (make a note of the image reference number(s)),
then click on the order form button which will take you to the on-line shopping
area for purchasing the image(s).
^top
How
do I order a signed print?
In the first instance, all applications must be authorised by The Chief Clerk,
Private Secretary's Office, Buckingham Palace. If authorisation is granted
then you will receive a letter of authorisation to receive a signed print in
order for you to place an order to receive a signed print you must provide
us with a copy of this letter via post, or email.
A copy of this letter will accompany the print to Buckingham Palace as proof
of you being given authorisation.Please note, the issuing of signed prints
is highly regulated and very rare but if you feel that you are in a position
whereby you qualify then please write to - The Chief Clerk, Private Secretary's
Office, Buckingham Palace, London SW1A 1AA. Please give a detailed explanation
as to why you feel that you qualify to receive a signed print(s).Armed Forces,
Foreign Offices and other Government Offices should refer to guidelines provided
or if you prefer you may contact us for further information.
^top
How
long does it take before my print is delivered?
Once your payment has been received
your order will be delivered to you in approximately
ten working days (excluding signed prints whereby
it can take up to three months for delivery)..
^top
Are
the prints mounted and ready to be framed?
Yes, all prints are delivered
mounted and ready to be framed. If you do not
want your print(s) mounted please contact us
prior to ordering your print.
^top
How
do I pay for the print(s)?
There are two options available
- by paying online by clicking on either
the 'Add to Cart' or 'Buy it Now' buttons.
Using this method means that your order will
be processed straight away and will be despatched
as soon as it is ready. Alternatively you may
wish to send us a cheque made payable
to Royal Images to:
Royal Images
PO Box 83
Sandy
Beds. SG19 2WH
If you have any questions relating to invoices please call Mike O’Keefe
on +44 (0)845 634 55 77
^top
Who
is allowed to order a photograph of HM The
Queen or HRH The Duke of Edinburgh?
Anybody is allowed to order
a photograph of either HM The Queen or HRH
The Duke of Edinburgh. But you must fulfill
certain criteria before you can receive a signed
photograph.
Finally, although everybody is entitled to order a photograph you must read
and agree to the terms and conditions before placing your order with us.
^top
Can
I order a signed photograph?
Please refer to the section ‘signed
print guidelines’.
^top
How
do I get authorisation to order a signed
photograph?
There are very strict
rules relating to ordering a signed print
but here are a few of the most common categories
for qualifications -
- HM The Queen / HRH Prince
Philip are the patron of your organisation
- HM The Queen or HRH The Duke
of Edinburgh are due to make an official
visit
- You are a government office
(please contact us for further assistance)
- You are a senior member of
the armed forces with the correct authorisation
(please contact us for
further assistance)
In all instances authorisation
will be granted by Buckingham Palace or the
authorised issuing office if you are a member
of the Armed Forces, Foreign & Commonwealth
Office or any other Government office.
^top
Can
these images be used for commercial gain
projects?
If you would like to use
any of these images for use for a commercial
project then please contact us either by
e-mail using commercial enquiry form or by
calling us on +44 (0)845 634 5577 For commercial
projects we will need various pieces of information,
such as:
- Your contact details
- Details of the project
- Start and end dates of the
project (if possible)
- Quantity of each item being
produced
- Countries which the item
is being exported to
- Copy of layout / artwork
- Unit cost of each item
- Once we are in receipt of
this information we will contact you regarding
Copyright release.
All of these questions
will need to be answered when completing
the commercial enquiry form. No commercial
projects will be authorised if Royal Images
believes that it will harm any member of
the Royal Family and their decision is final
and unquestionable.PLEASE NOTE:
If authorisation has been granted for you / your organisation to use one of
the Official images and it is found that you have breached the copyright use
in any way then action will be taken against the person/organisation to whom
the release has been granted.
^top
Can I be
sent an invoice and get the accounts department
to pay for the print(s)?
Invoices
can be issued in advance but no orders will
be despatched until payment has been received.
N.B. This does not apply to any government
office as the prints will be despatched
and payment can be processed in the normal
manner.
^top
|
